STEP 1 Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a meter can with a metal lid marked "water". We ask that you do not remove the lid. If you need to get into the meter can, please contact us and we will be happy to assist.
STEP 2 Meter Readings are taken on or around the 26th of each month. Our readings are not estimates and are recorded in the 1000 gallons. For the residential meter, each rotation of the dial measures 10 gallons. Read the number display from left to right. Be sure to include the stationary zero. This is your meter reading. Meters measure water in gallons. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing period. Compare that reading to what your bill states as your current or present reading.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us at (505) 281-8700 during office hours and let us assist you in determining the problem.
